Privacy Policy
Locally Found ("we," "us," or "our") builds websites and sets up marketing automation for local home service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at locallyfoundweb.com, our client software portal, and the services we provide.
1. Information we collect
We collect information in two ways.
- From our clients and prospects: name, business name, email address, phone number, website and domain details, billing information (processed by third-party payment providers), and anything else you choose to send us when you contact us or sign up for our services.
- From our clients' customers: when we set up tools such as contact forms, booking calendars, missed-call text-back, and review requests for a client, we may process the name, phone number, email address, and message content of that client's customers. We handle this information on the client's behalf, as a service provider.
We may also collect basic technical data, such as browser type, device, and pages visited, through cookies and similar tools.
2. How we use information
- To provide, operate, and support our services
- To respond to inquiries and send service-related messages
- To send text messages and emails on behalf of our clients, such as missed-call replies, appointment reminders, and review requests
- To bill for our services and keep records
- To improve our website and services, and to protect against fraud and misuse
3. Text messaging (SMS)
If you provide your mobile phone number through a form, a phone call, or a text message, you agree that you may receive text messages related to your request or the service you contacted us or one of our clients about. These may include replies to missed calls, appointment confirmations and reminders, quote follow-ups, and review requests.
- Message frequency varies depending on your interaction.
- Message and data rates may apply.
- To stop receiving texts, reply STOP at any time. For help, reply HELP or contact us at the email below.
- Consent to receive texts is not a condition of purchasing any goods or services.
- We do not sell, rent, or share mobile phone numbers or text message opt-in information with third parties or affiliates for their marketing or promotional purposes.
4. How we share information
We do not sell personal information. We share it only with:
- Service providers that help us operate, such as our CRM and messaging platform, web hosting, domain registrar, payment processors, and email providers. They may use the information only to provide services to us.
- The client business that a customer contacted, when we process that customer's information on the client's behalf.
- Legal and safety needs: when required by law, or to protect our rights or the safety of others.
- A business transfer: if we merge with, or transfer our business to, another company, information may be transferred as part of that deal.
5. Cookies
We and our service providers may use cookies and similar technologies to make our website work, remember preferences, and understand how the site is used. You can control cookies through your browser settings.
6. Data retention and security
We keep information only as long as needed to provide our services, meet legal and accounting obligations, and resolve disputes. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
You may ask us to access, correct, or delete the personal information we hold about you, or opt out of messages. If your information was collected on behalf of one of our clients, we may direct your request to that business. Depending on where you live, you may have additional rights under local law. To make a request, email us at the address below.
8. Children's privacy
Our services are meant for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. Continued use of our services after an update means you accept the revised policy.
10. Contact us
Locally Found
Email: locallyfoundweb@gmail.com
Website: locallyfoundweb.com